FAQ
If your inquiry is not listed below, please email us info@capelin-crew.com
Q: What is the delivery time?
A: In general, orders takes around 2 weeks to arrive from the order date. We also offer expedited delivery service with some additional charges. For detailed shipping time, kindly refer to our shpiping policy
Q: How much is the shipping cost?
A: We offer free shipping for orders above CAD $100. For orders under that amount we will add a shipping fee of 20 USD ($30 CAD). We also offer expedited delivery service for $30 in addition. Kindly refer to our shipping term for detail
Q: I've ordered the wrong product/size/color, how do I change my order?
A: Call or email us with your inquiry. If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order and return the wrong order. You have to pay for the return freight.
A: Call or email us with your inquiry. If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order and return the wrong order. You have to pay for the return freight.
Q: What is your laundry instruction? How do I wash your product?
A: In simple terms, you can put the jacket/pant into washing machine, with gentle cycle and cold water. After washing, hang it for it to dry naturally, and do not use a dryer.
Q: My garment is damaged/torned, what do I do?
A: Contact oursupport team at email info@capelin-crew.com. We will respond within 24 hours
A: Contact oursupport team at email info@capelin-crew.com. We will respond within 24 hours
