CAPELIN CREW | Warranty Policy

Warranty Policy

At Capelin Crew, we stand behind the quality of our products and are committed to ensuring our customers are satisfied with their purchases. Below are the details of our warranty policy.

Warranty Coverage:

Warranty Period: The warranty on our jackets lasts for 90 days following the receipt of the jacket. Our warranty covers defects even if the jacket has been worn.
Defect Coverage: We cover all defects originating from the manufacturing process. If you believe your jacket has a manufacturing defect, please take pictures or short videos of the defect and email them to info@capelin-crew.com for verification. Once verified, we will send you a pre-paid shipping label to return the defective jacket at no cost to you. You can choose to receive a full refund or a brand new replacement.

Exclusions:

This warranty does not cover damages not associated with manufacturing defects. Exclusions include, but are not limited to:

Damage caused by accidents, improper care, or negligence.
Normal wear and tear, including the natural breakdown of colors and materials over extended time and use.
Damage from incorrect laundering.
Cuts or damage from external sources like ski edges.
Normal feather pull-through in down-filled garments.
Fading due to exposure to natural UV light.
Damage to real or faux fur.
Damage to water repellent coatings that could be caused by duct tape application, melting, or abrasion.
Items purchased through consumer resale sites such as Craigslist or eBay.
Counterfeit or sample products.

Verification Process:

To initiate a warranty claim, please provide evidence of the defect via photos or videos and include your proof of purchase. After reviewing your claim, if it is deemed to be a manufacturing defect, we will provide you with a pre-paid label to return the item for a refund or replacement.

Contact Us:

If you have any questions or need further assistance regarding our warranty policy, please contact us at info@capelin-crew.com, or WhatsaAPP: +1 647-677-9198