Need help ?Email: [email protected]
WhatsAPP: (647) 677-9198
Technical outdoor apparel rooted in Northern China's snowboard culture. Everything about our products, orders, shipping, and support — laid out like a trail map, so you can find your run.
Jump to a section · Trail Map
No matching questions found. Try a different keyword.
Capelin Crew was founded in 2014, rooted in the snowboard culture of the Yin Mountains and Yan Mountains of Northern China — just 300 kilometres from Zhangjiakou, the city that hosted the 2022 Winter Olympics.
Inspired by the spirit of snowboarding, exploration, and adventure, Capelin Crew creates technical outdoor apparel that combines performance, creativity, and everyday style.
We believe technical outdoor clothing should be more than just functional. Capelin Crew brings the bold visual energy of snowboard culture into every product through distinctive silhouettes, unique color combinations, and modern designs — while maintaining essential outdoor performance features such as waterproofing, breathability, and warmth.
Technical performance and individual style can exist together.
Yes. Sustainability is part of our manufacturing process. Our factories are BSCI certified, and we use environmentally responsible materials including PFAS-free water-repellent treatments and recycled fiber yarns made from recycled plastic bottles.
Currently, Capelin Crew does not operate its own flagship stores. However, our products are available through selected retail partners in locations including Toronto, Taiwan, and the Netherlands.
Yes. Our ski jackets, snowboard jackets, and outdoor apparel are designed for winter sports. They provide protection against cold temperatures, wind, snow, and changing mountain conditions.
The suitable temperature depends on your activity level, weather conditions, and layering system. Our jackets are designed for cold winter environments and can be adjusted for different temperatures by combining them with suitable base layers and mid layers.
Yes. Our outdoor apparel is suitable for:
Our waterproof performance comes from two key technologies:
Together, these technologies provide reliable protection in wet and snowy conditions.
Depending on the product design, we use:
Yes. Our REBORN recycled fiber is made from recycled plastic bottles, reducing the use of virgin polyester and helping lower environmental impact.
Yes. Our products use breathable TPU/PU membranes. Each product page includes detailed breathability ratings, typically ranging from 10,000–15,000 g/m²/24h. A higher number indicates better moisture vapor transmission.
Selected ski jackets include a built-in RECCO® avalanche rescue reflector. The reflector requires no battery or activation. Professional rescue teams equipped with RECCO detectors can use it to help locate people during avalanche emergencies.
Yes. All Capelin Crew snow products, including jackets and pants, feature fully taped seams to improve waterproof protection. Please refer to each product page for specific construction details.
Each product page includes a "Find Your Size" guide with a detailed size chart. Because different styles may have different fits, please always refer to the size chart on the specific product page.
The fit depends on the individual style. Please check the product photos and size information on each product page for the best reference.
If your order has not been shipped, please contact our customer service team as soon as possible. If your order has already shipped, you may return the item according to our return policy and place a new order for the correct size. Return shipping costs are the customer's responsibility unless the item has a manufacturing defect.
You can place an order directly through our website. Simply choose your favorite ski jacket, snowboard pants, or outdoor gear, select your preferred size and color, then proceed to checkout.
We accept multiple secure payment methods, including:
Please check your size, color, quantity, and shipping information carefully before completing checkout. If your order has not been packed or shipped, contact us by email or website chat, and we will help modify or cancel your order. Once your order has shipped, cancellation is no longer possible.
Once your order has shipped, you will receive a confirmation email with a "TRACK MY ORDER" link. Click the link to view your delivery status. If you cannot find the email, please contact our customer service team.
No. There are no additional fees charged by Capelin Crew when using Klarna installment payments.
Capelin Crew ships worldwide. We currently deliver to more than 100 countries and regions through our international logistics partners.
All products are shipped directly from our warehouse in China.
Most orders arrive within 10–12 business days. Delivery times may vary depending on destination, customs processing, and shipping method. Expedited shipping options are available at checkout.
Orders over USD $49 qualify for free shipping. Orders below this amount are charged a standard shipping fee. Expedited shipping is available for an additional fee.
No. Capelin Crew works with international logistics partners who pre-pay applicable customs duties and VAT before shipment. Customers normally do not need to pay additional import fees. If you are charged customs fees unexpectedly, please contact our customer support team.
Returns are accepted within 30 days after delivery. Items must be:
Items that have been worn, washed, damaged, or modified cannot be accepted.
No. Return shipping costs are the customer's responsibility unless the product has a manufacturing defect.
Capelin Crew provides a 90-day warranty covering manufacturing defects. Please contact our support team and provide photos, videos showing the issue, and order information. After verification, we can provide a replacement product or full refund. For approved warranty cases, return shipping is covered by Capelin Crew.
Sale items are final sale and cannot be refunded. However, eligible sale items may be exchanged for another size or converted into store credit.
Please contact our customer service team. We will send the correct item and arrange the return of the incorrect product at no additional cost.
Yes. Before washing:
Use a gentle washing cycle.
Recommended washing method:
Do not use bleach.
Yes. Low-temperature tumble drying for around 40–50 minutes can help restore the water-repellent performance. If air drying, hang or lay flat in a ventilated area away from direct sunlight.
No. Do not dry clean or use chlorine bleach, as this may damage the waterproof coating.
Yes. Use code 10CAPELIN to receive 10% off your first order.
Yes. Verified college and university students can receive a 15% discount. Simply complete student verification and receive a single-use discount code. No student ID upload is required.
Discount codes are usually sent immediately after successful verification. If you do not receive your code within 24 hours, please contact our customer service team.
Free Shipping for all orders of ¥7,400 JPY
