It's crazy that the system still sends me a link to review even though the item I've been waiting for over 30 days has not arrived yet.
Reference Order #CC20252432
Dear Nivit,
We sincerely apologize for the frustration this situation has caused. The review link was sent automatically after your order’s initial dispatch, and we regret that it added to the confusion during this delay.
As communicated via email, your original package encountered an unexpected logistical issue and was lost in transit. We immediately began an investigation and, as promised, offered a full refund or a replacement jacket to resolve this fairly. We’ve since confirmed with you that a new jacket will be shipped, and we appreciate your patience as we make this right.
At CapelinCrew, our customers always come first, and we’re committed to ensuring you receive the quality service you deserve. If there’s anything further we can assist with, please don’t hesitate to contact us directly at info@capelin-crew.com.
Thank you for giving us the opportunity to address this.
The CapelinCrew Team
Looks great, has just the right thickness, and keeps me super warm.
Pretty good, keeps me warm and works for everyday wear too. For reference, I'm 164cm/56kg and got size S.
I really like this purple color. The fabric is quite breathable too. Really happy with it!
Looks great, super lightweight and comfy，a perfect casual pick.
XL fits just right ,decently thick and matches the snowsuit color perfectly.
After getting the first one, I immediately bought a second for myself. It looks damn sharp!
What You See Is What You Get. I especially love the wide hood design, and the reflective strips really stand out
Looks absolutely killer! The fabric feels premium, and with the hem cinched, it gives such a sharp, clean silhouette.
Really good for photography! And waterproof performance is good too, 5 star review!!
More of a casual fit，size M runs slightly small on me, but still looks good.
Top-tier face mask quality,super comfy, toasty warm, and looks fantastic. Couldn't be happier!
This sun protection jacket is in top notch quality and super lightweight, breathable, and comfortable with a cooling feel. Love it.
Size M weighs only 223g. Fits oversized on me, 160cm/52kg. Love the big pockets! I bought the blue color so I can match with my pants.
Unbeatable value – great workmanship, good materials, and excellent warmth/waterproof/stain resistance.
After searching forever for the perfect snowsuit, Capelin's designs and fit just hit different – and the price is crazy good too!
Light and thin, with a soft, breathable fabric. Those reflective strips light up at night, great product!
So comfy! Keeps me cool in summer, perfect for bike rides too.
Been buying these for ages - never lets me down. Absolutely in love with this color too, so soft and dreamy!
When I received the item, the windbreaker jacket had a lot of wrinkles, and the fabric isn't suitable for ironing to smooth them out. The drawstring at the bottom hem snapped as soon as I pulled it. I am extremely disappointed with the product.
Dear Gloria,
We’re sorry to hear that you’re disappointed with our product. The fabric is designed to have a wrinkle-like effect and is not suitable for ironing. Since the jacket was folded in the packaging for an extended period, it may have developed wrinkles. No ironing is needed—simply let it rest, and the wrinkles should smooth out on their own.
Regarding the product defect, we sincerely apologize for this issue. For defective items, we offer a 100% refund with free return shipping, an exchange for a new item, or a 50% refund if you’d like to keep it.
Once again, we apologize for the inconvenience and appreciate your understanding.
Fits perfectly loose in size M for my stats (169cm/61kg). Super lightweight and crazy good value for money!
